Shipping & Delivery
Shipping Costs
Our shipping policy offers free shipping on all orders within the United States. we ship to the 48 contiguous states within the United States, excluding PO boxes, APO, FPO, DPO addresses, Alaska, Hawaii, and Puerto Rico.Please feel free to contact us with any questions or concerns.
Estimated Arrival Time
Orders are typically processed and shipped within 1-2 business days. In-stock items are expected to arrive within 3-5 days. Depending on the shipping company's work load, shipping takes 5-8 working days.
Delivery time for pre-ordered items is uncertain and typically takes 2-4 weeks to ship. Thank you for your understanding.
*Please note that all information regarding the shipping duration is estimated. We cannot guarantee that your order will arrive on a specific day.
Shipping Carriers
Every order is delivered by a third-party provider (e.g. FedEx, UPS, or USPS) to the address you have given. Usually, we use Front Door Package Delivery (e.g. FedEx, UPS or USPS) to your delivery address. For some larger furniture items, we may also use Truck Delivery.
For bulk orders, please contact us: Email: sales@hoobrofurniture.com Whatsapp/WeChat: +86 19937805680
Delivery Date
Please arrange your delivery in advance. Our carrier will contact you 24 to 48 hours prior to delivery to coordinate a delivery time based on their shipping schedule. Delivery times are typically during normal business hours, Monday through Friday, and are within a 4-hour timeframe.
Please note that the courier company will not schedule delivery in advance, and a signature from the recipient is not required. If you are not home, the package will be left at your doorstep.
To ensure smooth delivery, please inform the carrier of any circumstances that may affect delivery. These circumstances include, but are not limited to:
* Dead ends
* Narrow driveways
* Islands accessible only by ferry
* Specific parking locations for the delivery truck
* Other delivery locations, such as side doors or garage entrances
Any special delivery requests may incur additional charges. Thank you for your cooperation.
Delivery Appointment
We are committed to providing you with smooth order delivery services. The carrier will contact you 24 to 48 hours prior to delivery to confirm the delivery date and time. Delivery time is typically between 7:00 AM and 6:00 PM on the specified date.
For orders delivered to multiple residences, the recipient must be home at the time of delivery, regardless of whether a signature service is selected. If the recipient is not home at the scheduled delivery time, redelivery or return fees may apply.
Thank you for your cooperation in ensuring smooth delivery.
Storage Fees (Special Circumstances)
To ensure successful delivery, the carrier will make every effort to contact you in advance to arrange order fulfillment. If delivery is not completed within 5 days of the first contact, a daily storage fee may apply. Please be sure to respond to the carrier's calls promptly or contact them as soon as possible to avoid storage fees.
We recommend that you closely monitor your order status to minimize potential costs such as reshipment fees, storage fees, or return fees. We will typically send a notification email after your order has shipped or is ready to ship. If you do not receive the email or wish to check your order status, please feel free to contact us at hoobro.connect@outlook.com. Our customer service team will respond within one business day.
We also recommend that you register an account when placing your order for easier order tracking. Thank you for choosing us as your supplier.
Notes
Our delivery service does not include installation or assembly. However, all necessary assembly tools and parts are included in the package. If you encounter any difficulties during assembly, please feel free to contact us for assistance.
Our customer service email is hoobro.connect@outlook.com
We usually reply within one business day.
Shipping FAQs
Item Damaged
To ensure your furniture arrives safely, we use various protective packaging methods. However, in rare cases, damage may still occur during transit. Please inspect the package or item immediately upon receipt to check for any damage or defects.
If you find any problems, please contact our customer service team within 24 hours of receiving the goods. If it is a face-to-face delivery, be sure to note any damage or defect on the delivery note and pickup slip, and inform our customer service team within 24 hours. If the damage is severe, please refuse delivery and note "Refused due to damage" on the pickup slip.
If the damage is discovered after the carrier has left, please contact us immediately with details such as the condition of the package upon receipt, how it was received (e.g., left at the door, signed for, etc.), and a description of the damage.
Please note that we may request photos or videos of the damaged area for investigation. Do not discard any shipping boxes, product packaging, or the product itself until further instructions are received. In addition, please do not return the goods to the warehouse without first contacting customer service and obtaining return authorization. Please follow the carrier's claims process to ensure the issue is properly resolved.
Notes
To ensure all damage claims are processed smoothly, please take the following steps:
1. Retain all original packaging, including shipping boxes and product packaging.
2. Do not discard damaged items, as the carrier may inspect them.
3. Before returning the goods to the warehouse, please contact our customer service department immediately to report the damage and request return authorization.
4. Provide photos or videos of the damaged area required for the claims process.
5. Follow the carrier's claims process to ensure a smooth claim process.
If you have any questions or concerns, please feel free to contact our customer service team for assistance.