Free shipping

The shipment time is 2-5 business days. 

Depending on circumstances like distance, local holidays, and any other external factors outside of HOOBRO’s, and courier’s control, delivery takes 5-9 days. 

* All information regarding the delivery duration is estimated. We cannot guarantee that your order will arrive on a specific day.

Your item(s) will be shipped via UPS, FedEx, or Amazon logistics.

Please contact our customer service via email when an address change is needed. Our team will check to see if it's possible or not and get back to you as soon as possible.

 Please check our Shipping & Delivery here.

The logistics companies we work with currently do not have an advance notice of arrival service. You can check the status of your order in the tracking email you receive or log in to check in "My Orders". Or, contact us for help.

If you need delivery on a certain day, please go to the logistics company platform via your tracking email or "My Orders" to choose.

The logistics companies we work with currently do not have an advance notice of arrival service. You can check the status of your order in the tracking email you receive or log in to check in "My Orders". Or, contact us for help.

If the product is shipped in multiple packages, the product page will show that information. 

You'll also receive all the corresponding tracking numbers to know that the product is shipped in multiple packages.

Normally, the courier will try to deliver the parcel. If the parcel is unsuccessful, the package may be placed at the package station, a neighbor's house, or a safe place, waiting for you to pick it up. We recommend you keep track of the status of your parcel in My Orders or by clicking on "Track my order". If your package is returned to the warehouse of the logistics company, you can contact the logistics company via the logistics tracking link to arrange a new delivery time.

We accept returns for a refund within 30 days of successful delivery. Please log in your account and request a return in "My Orders". Or, you can contact our customer service team via email citing the order number, contact information, and reasons (attaching photos if necessary). We'll be happy to assist with your return.

The return cost varies depending on the weight and size of the package. For returns caused by customers' remorse returns, such as an item didn't fit, didn't like the color, changed your mind, ordered by mistake, bought it somewhere else, etc., the return cost will be the responsibility of the customer. If there is any problem with the product after receipt, please contact our Customer Service for a solution.

Although this is very rare, should your product not arrive in perfect condition, please contact us with your order number, contact information, and images of the faulty product, and a member of our dedicated customer service team will advise on the best solution, including refund or replacement options.

Usually, the refund will be made to your payment after the warehouse confirms receiving the package. It will be visible in the account within 3-5 business days.

Haven't you received your refund? Please contact us.

The refund will go back on to the same card you used to place the order with us, and will be paid back to you via a return transaction. It shall not be refunded later than 30 days from the date on which we receive notice of your revocation.

Please check our Return Policy here.

You'll receive the assembly instructions in the product package.

If you want to check it before buying our product, please contact our customer service.

Please contact us right away so we can make it right.

Our products are designed for residential use and we do not make any guarantees or warranties about their performance in a commercial environment.

Certain chairs, shelving units, shelves, beds, and children’s product have tested weight limits. Products should only be used for their intended purpose.

During the checkout process, there is usually a section or a designated field where you can enter your discount code. Simply type in the code and click on the "Apply" or "Submit" button. The discount will then be applied to your order total.

Additionally, some discounts may be automatically applied at the time of checkout without the need for a discount code. Always review the promotion's terms to understand if a code is needed or if the discount applies automatically.

No, each order is eligible for one primary discount. Our system is designed to automatically ensure you receive the single best available offer—if a higher discount applies, it will override any existing ones.

Generally, only one discount code can be applied per order. If you enter multiple valid codes, our system will automatically apply the one that provides the highest discount to your benefit. Members can stack one Cash Voucher on top of the applied discount code.

To find out what is currently doing with furniture promotions, we recommend that you check out the product listings on home office furniture where you plan to shop. All valid discount codes, coupon codes, and special offers will be displayed there.

If you're unable to use or redeem your coupon or discount code, there are a few common reasons and steps you can take to resolve it:

Check for Expiration: Ensure that the code hasn’t expired.

Review Terms & Conditions: Some codes have restrictions, such as only applying to specific products or requiring a minimum order amount.

Enter the Code Correctly: Double-check that you've entered the code accurately.
Check for Multiple Codes: You might not be able to combine multiple discount codes.

Ensure Product Eligibility: The code may not apply to certain items in your cart.
If you've checked all of the above and the issue persists, please contact us at hoobro.connect@outlook.com with a screenshot, and we'll be happy to help.

Please contact us promptly! Email hoobro@outlook.com with your Order Number and the Discount Code. We'll review it for you.

Or, you can use your discount code on a future order, provided it remains valid and has not expired.

We generally cannot modify or replace a discount code after an order has been placed. We recommend carefully selecting the best available code before finalizing your purchase to ensure you get the maximum savings.

However, we will assess specific situations and make necessary adjustments in exceptional cases, such as technical errors on our end. If you have a valid reason or extenuating circumstances, we will assess each request individually.

Please note that we cannot guarantee approval for all requests, but feel free to contact our customer service team at hoobro@outlook.com if you believe an exception should be made, and we will do our best to assist you.

Hoobro points are part of the Reward Points loyalty program that allows customers to earn points on https://www.hoobro.com/ for rewards or member benefits.

· Earn Points:

Get 1 reward point for every $1 spent on your order.

You can earn points through various means including being a new user, receiving birthday rewards, referring others for referral rewards, and by interacting with us on Facebook and Instagram . Besides, leaving reviews on products you've purchased also allows you to earn points.

· Redeem Points:

100 points = $1 discount.

The discount codes you receive from redeeming points can be combined with others.

· Expiration:

Points remain valid for 2 years from the date earned.

Joining our Rewards Program is completely free.

Visit https://www.hoobro.com/. Look for and click on the purple "Rewards" box in the lower left corner of the page. Click the "Join Now" button to register. If you already have an account, simply log in to automatically enroll.

You can cancel through the confirmation email you received after subscribing. Simply locate the "Unsubscribe" link at the bottom of that email and click it. Your cancellation will be processed immediately. If you cannot find the email or the link, please contact our customer service team, and we will be happy to assist you with the cancellation.

Firstly, a big warm welcome to Hoobro.

You can create an account by clicking on the "Account" icon on the top right hand side of the homepage. Alternatively, you can browse and place orders as a guest.

Once you've found an item you'd like to purchase, you can add it into your basket and go through the checkout. If you own a promo code, please remember to use it during checkout.

You can change your account details via your online account. Once logged in, you are able to change your name, email, and your account password.

This site has security measures in place to protect against the loss, misuse, and alteration of the information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.

This website and, more importantly, all user information is further protected by a multilayer firewall-based security system.

Your data is in safe hands. We only use it to process your activity on our site, for the best customer experience. If you’ve agreed to share your personal data with third parties via HOOBRO, we only share the minimum needed to be able to provide services to you. For more info, please check our Privacy Policy.

Please read our comprehensive privacy policy and how it affects you here.